The Source Customer Service team will need to verify your Xbox All Access account and determine next steps.Ī factory reset of your console may be required. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please send an email to with your Xbox All Access Order Number and console Serial Number. What should I do if I purchased Xbox All Access but don’t see an option to redeem Xbox Game Pass Ultimate on my console? Learn more by visiting the Xbox Game Pass page. Please note: once converted to Xbox Game Pass Ultimate, your Xbox Live Gold and other Game Pass memberships cannot be unconverted. To check your prepaid balance, sign in to your account through the Microsoft Account page.
You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate. If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. Xbox Game Pass Ultimate memberships are limited to 36 months. If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access? Available on Samsung 2022 smart TVs.An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate.
Requires high-speed internet connection (ISP fees apply). Select regions () and devices streaming limits apply, server availability and wait times may vary. Requires Xbox Game Pass Ultimate subscription and supported game, or supported free to play game may require supported controller (all sold separately). Game titles, number, features, and availability vary over time, by region and platform.
Charges may be increased on at least 30 days notice as described in the Microsoft Store Terms of Sale. To stop being charged, cancel your subscription in your Microsoft account (/services) or on your Xbox console, before the next billing date. Plus applicable taxes.īy subscribing you are authorizing recurring payments made to Microsoft at the intervals you selected, until cancelled. After promotional period, subscription continues to be charged at the then-current regular price (subject to change), unless cancelled. Offers not valid in Russia and Turkey other geographic restrictions may apply. Promotional offers may not be valid for all members and are only available for a limited time.
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